When purchasing a custom screen please follow the guidelines below:

• First select a custom screen service via adding to cart or the buy now button.
• Proceed to check out.
• On the thank you page select the custom form button.
• Fill out the form with the required information.
• Allow for up to a week to process the submission for approval.
• Look for emails regarding approvals or correspondence from our team.
• Once approved allow for two weeks of preparing the screen and shipping.

A submission may be voided in the following circumstances:

• If a purchase was not made for any "custom screen variants".
• 90 days has passed since the purchase has been made but no form was submitted for a custom screen purchase.
• If a submission was not approved and our team reaches out for corrections and no further correspondence is made with the purchaser in a 90 day period.

Expect for a three week lead time on custom orders. Estimated one week to approve the orders and an additional two weeks to process post approvals.

The approval process takes up to a week with the proper items received, submissions may include additional correspondence to insure the design is in line with requests.

All submissions require a vector file for a custom logo or design.

• 6x4: Full logo/design print with no limitations
• 8x4: Full logo/design print with no limitations
• 10x4: Centered logo/design with margins
• 12x4: Centered logo/design with margins

For the screens sizes of 10x4 and 12x4, we recommend logos with transparent backgrounds or backgrounds the match defaulted colors offer on screens for the best quality.

You may request for us to use a submitted image to design a vector file for you for an additional charge.

If you have any issues or questions not listed on this page reach out may reach out via email to: custom@sosscreens.com

After checkout (on the thank you page) there will be a button that will take you to the form submission page.

Additional requests may be made for the screens after purchase. Some request may result in upcharges.

Refunds can be initiated via the custom's team via email.

All refunds may be initiated during the approval process.

Please contact us if there are any issues during/after the printing or shipping process.

If a submission is voided after 90 day period with no correspondence from the purchaser you may forfeit the ability to claim a refund for the service purchase of a custom screen. Reach out via email to prevent this from occurring.